Automate Order Update Messages
Most post-purchase anxiety happens in silence. Automatically notify customers at every order stage over WhatsApp, RCS, and SMS and turn that silence into trust.
Why Order Updates Can't Be an Afterthought
Every "where is my order" call is a failure in your post-purchase experience
Customers who feel ignored after paying are unlikely to buy again
Manual order update messages don't scale past a few hundred orders a day
Silence between order and delivery is where trust breaks down
From Confirmed to Delivered Your Customer Always Knows
From checkout to delivery without lifting a finger
- Trigger messages the moment an order is confirmed, packed, shipped, or delivered
- Connect directly with Shopify and your logistics provider to pull real-time status
- No manual intervention needed at any stage
Reach customers on the channel they actually use
- Send updates over WhatsApp, RCS, or SMS based on what works for each customer
- Fall back automatically if a channel fails — so no update ever goes missing
- One setup. Every channel covered.
Updates that feel personal, not automated
- Add the customer's name, product name, and tracking link inside every message
- Use branded message templates approved for WhatsApp delivery
- Keep the tone consistent with how your brand speaks
Built to Work While You Sleep
Connect your store
Plug in Shopify or your OMS. Order status starts flowing in automatically.
Set your triggers
Pick which stages send a message. Everything else stays quiet.
Personalise your templates
Add name, order ID, tracking link. Approve once. Runs forever.
Go live across channels
Switch on WhatsApp, RCS, or SMS. Delivery, fallback, and retry handled automatically.
