Automate NPS & Feedback Flows
Automate feedback and NPS surveys on WhatsApp after purchases, support chats, or key moments, capture responses instantly, and follow up before customers churn.
Most Feedback Programs Fail Before They Start
Email surveys get ignored. Average response rates sit below 5%
Teams send feedback requests too late, after the experience fades.
Low NPS scores get flagged but no one follows up fast enough to save the relationship.
Responses trickle in across forms, emails, and tools without a singular single view.
A Feedback Program That Runs, Responds, and Recovers on Its Own
Post-Purchase NPS on Autopilot
- Trigger an NPS survey automatically after every order is delivered
- Send a 0–10 scale question with quick-reply buttons — no links, no forms
- Capture responses while the experience is still fresh in the customer's mind
Chatbot-Based Surveys That Feel Conversational
- Replace static forms with a chat-style survey flow inside WhatsApp
- Ask follow-up questions based on the score — dig deeper on low ratings automatically
- Higher completion rates because it feels like a conversation, not a questionnaire
Automated Follow-Ups on Low Scores
- Detect detractors the moment they respond with a low NPS score
- Trigger an instant follow-up — an apology, a support handoff, or a recovery offer
- Close the loop before a dissatisfied customer becomes a lost one
Segment Customers by NPS Score
- Automatically tag promoters, passives, and detractors based on their response
- Send promoters a referral ask or review request right after they rate you highly
- Re-engage detractors with a personalised recovery journey — not a generic reply
Know Where Your Customer Sentiment Stands
One dashboard for all feedback
See NPS scores, response rates, and open replies in a single view. No jumping between tools.
Track score trends over time
Spot drops in NPS before they become churn. Identify which touchpoints are hurting loyalty.
Response rate visibility
Know exactly how many customers received, opened, and replied to each survey. Optimise timing and messaging accordingly.
Detractor alerts in real time
Get notified the moment a low score comes in. Act within minutes, not after a weekly review.
Segment results by audience
Filter feedback by customer type, product, or journey stage. Find patterns that a blended score hides.
