Automate your F&B business
From bakeries and chocolatiers to gourmet stores, WhatsApp helps you get more customers, boost orders, and build loyalty — so your sales look as delicious as your products.
Build your customer list everyday, with just one QR code.
Structure every Messenger lead from first click
Take orders and confirm then instantly on WhatsApp
- Customers place their orders anytime by simply messaging you on WhatsApp.
- Send instant order confirmations with details like items, quantity, and expected pickup or delivery time.
- Let customers browse through your products within chat, via WhatsApp catalogs.
Share daily fresh menus and exclusive offers instantly
- Bulk message about fresh bakes, chocolates, or gourmet items to all customers in one go.
- Add interactive buttons like “Order Now”, “Show More Flavours”, etc.
- Share dynamic discounts for new items, special occasions or based on customer purchase history.
Show Off New Arrivals and Offers Instantly
- Bulk message about fresh stock, trending frames, or latest offers to all regular customers in one go.
- Add interactive buttons like “Reserve Now”, “Buy Now”, “View Collection”, etc.
- Share dynamic discounts for new launches, exclusive deals, and even based on customer purchase history.
Answer common questions with instant quick replies
- Set up automated responses for FAQs like “Do you have gluten-free bread?” or “What sizes are available for birthday cakes?”
- Customers get instant answers by clicking on buttons instead of typing, making it easy for them.
- The WhatsApp chatbots run 24/7 so customers get responses even when they message late night.
- Automatically share recommendations when customers send messages like “Bento Cake Flavours”
Send real-time pickup and delivery updates
- Automatically notify customers when their fresh bread, chocolates, or wine orders are ready for pickup.
- Send reminders about pickup windows or delivery schedules directly in WhatsApp chats.
- Let customers reschedule delivery by simply messaging on WhatsApp, no calling confusions.
See what’s working and where you’re getting the most responses.
Track how many queries turned into sales
Track which messages got real engagement
Know your best performing campaigns
Frequently Asked Questions
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How does Watibot help speciality food businesses take orders through WhatsApp?
Customers can browse your menu, ask questions, and place their order directly within a guided WhatsApp conversation. Order details, quantities, and delivery preferences are collected automatically — no phone calls or manual note-taking needed.
Can I send daily menus or special offers to my customer list on WhatsApp?
Yes. Broadcast messages with your fresh menu, day-specific specials, or limited batches can be sent to your entire contact list or specific segments — for example, customers who have previously ordered a particular product. This drives repeat orders without relying on customers to check your website.
How does the platform handle common customer questions about ingredients, allergens, and customisation?
Automated keyword responses handle the most frequent queries — gluten-free options, nut content, portion sizes, sweetness levels, or custom flavour requests — instantly, so customers get answers without waiting for a staff response.
Can I automate order confirmations and delivery or pickup updates?
Yes. As soon as an order is placed, a confirmation message goes out with the items, quantity, and estimated time. Pickup-ready alerts and delivery status updates are sent automatically, keeping customers informed without any manual follow-up.
How do I build a loyal customer list for my speciality food business using WhatsApp?
A QR code placed in your packaging, store, or social media profiles lets customers opt into your WhatsApp list in seconds. Over time, this becomes a direct channel to share new products, seasonal specials, and exclusive pre-orders with your most engaged customers.
Can I accept pre-orders for limited or festive batches through WhatsApp?
Yes. A guided WhatsApp conversation can collect pre-order details — product, quantity, delivery date, and payment — for limited batches like festival hampers, holiday specials, or new product launches, before they sell out.